Returns & Exchanges

At Carisma-Shop, we want you to love every piece you wear, which is why we offer a 30-day return window for all unwashed and unworn items with original tags attached. If your purchase isn't the perfect fit, our streamlined process ensures a quick exchange or a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all clothing tags and labels remain intact to qualify for a refund.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking receipt; we will notify you once your return is processed.